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Privacy Policy

Last Modified: March 28, 2024

Introduction and Scope

Your privacy is critically important to us. At Selenium, we have a few fundamental principles:

We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of Selenium.
We store personal information for only as long as we have a reason to keep it.
We help protect you from overreaching government demands for your personal information. We aim for full transparency on how we gather, use, and share your personal information.

Throughout this Privacy Policy we'll refer to our website, and other products and services collectively as "Selenium."

Information We Collect

We only collect information about you if we have a reason to do so — for example, to communicate with you, or to make our services better.

We collect this information from two sources: if and when you provide information to us, and automatically through operating Selenium. Let's go over the information that we collect.

Information You Provide to Us

Basic account information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a Selenium account to provide an email address and password — and that's it. You may provide us with more information — like your company name, and address and other information you want to share — but we don't require that information to create a Selenium account.
Company Profile: Some of our products collect additional information from you as part of uploading, accessing, or sharing credentials and information. This may include information you provide us including your name, your employer or company, your job title or role, your contact information, your company information, and your communications with us.
Credentials, documents, and other uploads to Selenium: By using Selenium, you may upload credentials, documents, and other files to our platform. These files may contain personal information or information about your company or employer.

Information We Collect Automatically

Log information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use Selenium.
Usage and interaction information: We collect information about your usage of Selenium. These may include interactions with the platform, such as clicks, shares, and other interactions with the platform. These interactions are collected to improve the user experience and to provide better services.
Information from cookies & other technologies: A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. Selenium uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences, as well as track and understand email campaign effectiveness.

How and Why We Use Information

Purposes for Using Information

To provide services on our website. For example, to set up and maintain your account, provide customer service, process payments, and verify user information.
To ensure quality, maintain safety, and improve our website. For example, by providing automatic upgrades and new versions of our website. Or, for example, by monitoring and analyzing how users interact with our website so we can create new features that we think our users will enjoy and that will help them create and manage websites more efficiently or make our website easier to use.
To market our website and measure, gauge, and improve the effectiveness of our marketing. For example, by targeting our marketing messages to groups of our users (like those who have a particular plan with us or have been users for a certain length of time), advertising our website, analyzing the results of our marketing campaigns (like how many people purchased a paid plan after receiving a marketing message), and understanding and forecasting user retention.
To protect our website, our users, and the public. For example, by detecting security incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; fighting spam; complying with our legal obligations; and protecting the rights and property of our website and others, which may result in us, for example, declining a transaction or terminating services.
To fix problems with our website. For example, by monitoring, debugging, repairing, and preventing issues.
To customize the user experience. For example, to personalize your experience by serving you relevant notifications and marketing information for Selenium.
To communicate with you. For example, by emailing you to ask for your feedback, share tips for getting the most out of our products, or keep you up to date on Selenium; texting you to verify and authenticate yourself. If you don't want to hear from us, you can opt out of marketing communications at any time. (If you opt out, we'll still send you important updates relating to your account.)

Sharing Information

Sharing with third parties: We may share information about you with third-party vendors who need the information in order to provide their services to us, or to provide their services to you on Selenium.
With your consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties or users when you authorize the sharing of your information, including credentials, documents, and other uploads.

How Long We Keep Information

We generally discard information about you when it's no longer needed for the purposes for which we collect and use it — described in the section above on How and Why We Use Information — and we're not legally required to keep it.

For example, we keep web server logs that record information about a visitor to our website, like the visitor's IP address, browser type, and operating system, for approximately 30 days. We retain the logs for this period of time in order to, among other things, analyze traffic to our website and investigate issues if something goes wrong.

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We monitor out website for potential vulnerabilities and attacks.

Choices

You have several choices available when it comes to information about you:

Opt out of marketing communications: You may opt out of receiving promotional communications from us. Just follow the instructions in those communications or let us know. If you opt out of promotional communications, we may still send you other communications, like those about your account and legal notices.
Set your browser to reject cookies: At this time, our website does not respond to "do not track" signals across the website. However, you can usually choose to set your browser to remove or reject browser cookies before using our website's websites, with the drawback that certain features of Seleniume Health's websites may not function properly without the aid of cookies.
Close your account: While we will be very sad to see you go, you can close your account if you no longer want to use our website. Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above — for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests. You can contact us to close your account.

Your Rights

US Privacy Laws

Laws in some US states, including California, Colorado, Connecticut, Utah, and Virginia, require us to provide residents with additional information about the categories of personal information we collect and share, where we get that personal information, and how and why we use it. You'll find that information in this section (if you are a California resident, please note that this is the Notice at Collection we are required to provide you under California law).

In the last 12 months, we collected the following categories of personal information:

Identifiers (like your name, contact information, and device and online identifiers);
Commercial information (your billing information and purchase history, for example);
Internet or other electronic network activity information (such as your usage of Selenium, like the actions you take.);
Professional or employment-related information
Inferences we make (such as likelihood of retention or attrition).

We collect personal information for the business and commercial purposes described in the How and Why We Use Information section. And we share this information with the categories of third parties described in the Sharing Information section. We retain this information for the length of time described in our How Long We Keep Information section.

In some US states you have additional rights subject to any exemptions provided by your state's respective law, including the right to:

Request a copy of the specific pieces of information we collect about you and, if you're in California, to know the categories of personal information we collect, the categories of business or commercial purpose for collecting and using it, the categories of sources from which the information came, and the categories of third parties we share it with;
Request deletion of personal information we collect or maintain;
Request correction of personal information we collect or maintain;
Opt out of the sale or sharing of personal information;
Receive a copy of your information in a readily portable format; and
Not receive discriminatory treatment for exercising your rights.

Right to Opt Out

We never sell your personal information in the conventional sense (i.e., for money).

Our opt-out is managed through cookies, so if you delete cookies, your browser is set to delete cookies automatically after a certain length of time, or if you visit sites in a different browser, you'll need to make this selection again.

We do not collect or process your sensitive (and potentially sensitive) personal information except where it is strictly necessary to provide you with our service, where the processing is not for the purpose of inferring characteristics about you, or for other purposes that do not require an option to limit under California law. We don't knowingly sell or share personal information of those under 16.

Contacting Us About These Rights

You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren't able to or you'd like to contact us about one of the other rights, scroll down to "How to Reach Us" to, well, find out how to reach us.

When you contact us about one of your rights under this section, we'll need to verify that you are the right person before we disclose or delete anything. For example, if you are a user, we will need you to contact us from the email address associated with your account. You can also designate an authorized agent to make a request on your behalf by giving us written authorization. We may still require you to verify your identity with us.

How to Reach Us

If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please contact us at help@selenium.health. This is the fastest way to get a response to your inquiry.